We are extremely diligent in ensuring that our products meet the high quality standards that our customers have come to expect from us. We have every confidence in the continued high quality of our jewellery and timepieces, and consequently are happy to offer all Hot Diamonds website customers the product guarantee outlined below.
Hot Diamonds jewellery and watches have a two year guarantee from the date of purchase, as per the delivery note, against any manufacturing failure. Should your piece of jewellery or watch require service during the warranty period it will be repaired or replaced with a comparable product free of charge. Provided that:
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful or accidental damage, negligence by you or any third party, use otherwise than as recommended by the supplier, failure to follow the supplier’s instructions, or any alteration or repair carried out without the supplier’s approval.
This warranty covers all watch movements parts against mechanical failure. It does not cover watch battery, crystal glass; watch strap, crown or bracelet replacements. This warranty does not apply to any defects in the goods arising from misuse or accidental damage, normal wear and tear, water penetration when failure to comply with water resistance instructions.
Water Resistance Instructions
All Hot Diamonds timepieces are water resistant to 3ATM. This means they can withstand accidental splashing but you should not swim or bathe in your timepiece.
Do you have a quality issue with your Hot Diamonds product?
If you have a quality issue with your Hot Diamonds product, please contact our helpful customer services team: 0800 023 4481 (Monday to Friday – 9AM to 5PM) / firstname.lastname@example.org