Free returns

Free Returns:

We want you to have complete confidence when shopping with Hot Diamonds, and so we are happy to allow you to return unwanted products free of charge within 28 days of delivery, for a refund or replacement. This does not affect your statutory rights.

We provide freepost returns labels with all orders, so returning unwanted items to Hot Diamonds is easy and completely free of charge. Full returns instructions are printed on the reverse of our despatch notes. All you need do is complete the simple questionnaire on the reverse of your despatch note, send your parcel back to us at no cost to you, and we will refund or replace your item(s), according to your wishes.

Please note that we cannot accept responsibility for free post parcels reaching our returns centre successfully. If you would like to insure the return of your parcel, we recommend that you use an insured courier service of your choice. Unfortunately, we cannot cover the cost of these returns.

Exchanges:

If you would like to exchange an item for the same item again (usually when the first item is faulty or the wrong ring size), simply complete the reverse of the delivery note accordingly, return the item to us, and we will process your exchange for you within 14 days of receipt.

If you wish to exchange your unwanted item for a different item, please return your unwanted item for a refund by completing the reverse of the delivery note, and place another order for the new item that you require.

Conditions of Refund:

All products returned (when not faulty) must be unused, in pristine condition and in their original packaging. Unfortunately, in normal circumstances, we are unable to accept returns later than 28 days after the dispatch date of those items.

Refunds will always be processed onto the same credit/debit card that you used to purchase the goods.

Carriage (where charged) is non-refundable, except where products are returned as faulty.

Faulty returns more than 28 days after dispatch:

Should you wish to return a product as faulty more than 28 days after the dispatch date of the product, we will investigate the fault, and will offer a replacement product, where the fault is considered genuine by our customer services department. Please contact our customer services department for advice, prior to returning such items. (enquiries@hotdiamonds.com or free phone 0800 023 4481).