Same Day Dispatch:
All items with a 'same day dispatch' message on our website will be dispatched on the same day that you order (Monday - Friday), provided that you place your order before 2PM. If you place your order after 2PM, we will endeavour to dispatch your order on the same day, but your order may be dispatched on the following working day.
All items with an 'Allow 7 Days' message on our website, will be dispatched as soon as possible, but please allow up to 7 working days for delivery.
Multi-item orders:
Multi-item orders are always dispatched in their entirety, and so please consider the longest fulfilment time for an item on your order, to be the fulfilment time for your whole order.
Free Delivery:
Our standard delivery service (2nd Class Royal Mail Packet Post) is free of charge. Royal Mail will aim to deliver your parcel by the 3rd working day after dispatch (including Saturdays), but please allow up to 5 working days to be safe.
Urgent Orders:
Should you require your order urgently, you have the option of upgrading to a 24 hour delivery service. We will charge you £4.50 for this service, and parcels will be delivered the working day after dispatch, usually by Parcel Force. This service can be selected when you reach the checkout stage of the order process.
Delivery Restrictions
Regrettably there are some postcodes that our courier service cannot reach in order to fulfil a 24 hour service. The following postcodes will be delivered to within 48 hours. BT - BT1 1AA BT99 9ZZ GY - GY1 1AA GY99 9ZZ HS - HS1 1AA HS9 9ZZ IM - IM1 1AA IM9 9ZZ IM10 0AA IM99 9ZZ IM2 2QQ IM2 2QQ IV - IV1 1AA IV99 9ZZ JE - JE1 1AA JE99 9ZZ KA - KA27 1AA KA28 9ZZ KW - KW1 1AA KW99 9ZZ PA - PA20 1AA PA49 9ZZ PA60 1AA PA78 9ZZ PH - PH17 1AA PH26 9ZZ PH30 1AA PH43 9ZZ PH49 1AA PH50 9ZZ TR - TR21 1AA TR25 9ZZ ZE - ZE1 1AA ZE3 9ZZ
Delivery Communication:
Once your order has been dispatched, we will send you an e-mail to let you know. If you have selected a 24 hour delivery service, we will also e-mail you your parcel consignment number, so that you can track the progress of your parcel on Parcel Force's website.
You can also track the progress of your order from your My account page on our website.
Free Returns:
We will accept Christmas gift returns until the 31st January 2010.
We want you to have complete confidence when shopping with Hot Diamonds, and so we are happy to allow you to return unwanted products free of charge within 28 days of delivery, for a refund or replacement. This does not affect your statutory rights.
We provide freepost returns labels with all orders, so returning unwanted items to Hot Diamonds is easy and completely free of charge. Full returns instructions are printed on the reverse of our despatch notes. All you need do is complete the simple questionnaire on the reverse of your despatch note, send your parcel back to us at no cost to you, and we will refund or replace your item(s), according to your wishes.
Please note that we cannot accept responsibility for free post parcels reaching our returns centre successfully. If you would like to insure the return of your parcel, we recommend that you use an insured courier service of your choice. Unfortunately, we cannot cover the cost of these returns.
Exchanges:
If you would like to exchange an item for the same item again (usually when the first item is faulty or the wrong ring size), simply complete the reverse of the delivery note accordingly, return the item to us, and we will process your exchange for you within 14 days of receipt.
If you wish to exchange your unwanted item for a different item, please return your unwanted item for a refund by completing the reverse of the delivery note, and place another order for the new item that you require.
Conditions of Refund:
All products returned (when not faulty) must be unused, in pristine condition and in their original packaging. Unfortunately, in normal circumstances, we are unable to accept returns later than 28 days after the dispatch date of those items.
Refunds will always be processed onto the same credit/debit card that you used to purchase the goods.
Carriage (where charged) is non-refundable, except where products are returned as faulty.
Faulty returns more than 28 days after dispatch:
Should you wish to return a product as faulty more than 28 days after the dispatch date of the product, we will investigate the fault, and will offer a replacement product, where the fault is considered genuine by our customer services department. Please contact our customer services department for advice, prior to returning such items. (enquiries@hotdiamonds.com or free phone 0800 023 4481).
